Privacy Policy

Last updated: 2025-08-15

We appreciate your interest in our company and services. Protecting your personal data is very important to us. Below we inform you about what data we collect and how we use it.

1. Controller

ToddySoft GmbH i.G.
Stettiner Str. 13
64372 Ober-Ramstadt, Germany
Email: contact@toddysoft.com

2. Collection and Storage of Personal Data

When visiting our website, no personal data is stored, except for technical information automatically transmitted by your browser (e.g. IP address, date and time of the request, browser type). This information is used solely to ensure the technical operation of the website and is not used to create user profiles.

3. Contact

If you contact us via the contact form or email, we will process the data you provide (name, email address, message) for the purpose of handling your inquiry. The legal basis for this processing is Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into a contract).

Messages are delivered to our mailbox via our email service provider [Name of provider, e.g. Microsoft Ireland Operations Limited for Microsoft 365]. A data processing agreement is in place with this provider to ensure the security of your data.

4. Use of Crisp Live Chat

We use Crisp, a live chat service provided by Crisp IM SARL, 2 Boulevard de Launay, 44100 Nantes, France. Crisp allows you to contact us directly via a chat widget on our website.

When you use the chat function, the following data may be processed:

• Your messages and any information you provide in the chat
• Your IP address
• Browser type and version
• Date and time of your visit
• Pages visited on our website
• Email address (if you provide it)

Crisp uses cookies and similar technologies to enable chat functionality and improve user experience. The legal basis for this processing is Art. 6(1)(f) GDPR (legitimate interest in providing customer support and improving our services). You can object to this processing at any time.

Data is stored on Crisp's servers in the European Union (France). Crisp is GDPR compliant. For more information about Crisp's privacy practices, please visit: https://crisp.chat/en/privacy/

5. Cookies

Our website uses cookies. Cookies are small text files stored on your device that help us provide certain features and analyze website usage.

In particular, the Crisp chat widget uses cookies to:

• Maintain chat sessions
• Remember your preferences
• Enable chat functionality

You can configure your browser to refuse cookies or to notify you when cookies are being sent. However, some features of our website may not function properly without cookies.

6. Disclosure of Data

We will only disclose your data to third parties if legally required to do so or if you have explicitly consented. Third-party service providers (such as Crisp for live chat) process data on our behalf under data processing agreements.

7. Retention Period

We store your inquiries for as long as necessary to process them or as long as statutory retention obligations exist. After that, the data will be deleted.

8. Your Rights

Under GDPR, you have the following rights in particular:

• Right of access to your data (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to object (Art. 21 GDPR)
• Right to data portability (Art. 20 GDPR)

Please contact the controller above to exercise your rights.

9. SSL/TLS Encryption

Our website uses SSL/TLS encryption to protect the transmission of confidential content.

10. Changes

We may amend this policy to reflect legal or service changes. The current version applies.